No response
When I received my latest bill from Vodacom I noticed that they charged me twice on 2 different invoices for a new contract that I signed in Jan. I asked for an explanation and they answered that I read the statement wrong. I sent a copy of the disputed invoice and they tried to phone on the number of the contract. I informed Vodacom I am not allowed to answer private calls in business hours and sent my work phone number. They acknowledged receipt day before yesterday but so far no feedback.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Feb 2019, 19:57 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2019, 19:57
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
18 Feb 2019, 16:21Nothing hears fm Vodacom
's update18 Feb 2019, 16:21
Reviewer Update
Nothing hears fm Vodacom
Vodacom's replyOfficial
19 Feb 2019, 12:46Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2019, 12:46
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,