CD
Caron D
1 reviews | Active since Apr 2012
01 Feb 2018, 12:43
No response
I cancelled my daughters iPad account on the 19th December and opted to go with the 5 Gig deal - which was approximately R130 per month. I mentioned to the person concerned that I would be away and that the courier service should not deliver the '****le'. Needless to say the courier did try and deliver the ****le - I received an email in this regard. I asked them to come back after the 12th Jan - to which they rep**** that the parcel would be returned to Vodacom.
I have followed up with Vodacom twice since then and have still not received any '****le' from Vodacom. No one ever comes back to me - which is shocking!
My account number is: B ********** -8 and the iPad detail is H4-6G4T9 ********** 53
I would like to have this sorted out as a matter of urgency please. It would be preferable to courier the '****le' to where I work, as ID needs to be given.
Please advise urgently. Regards Caron Drake
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Feb 2018, 14:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2018, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
CD
Caron D's updateReviewer Update
08 Feb 2018, 15:11Still waiting for someone to call me re the issue! The worst service I can recall!
CD
Caron D's update08 Feb 2018, 15:11
Reviewer Update
Still waiting for someone to call me re the issue! The worst service I can recall!
Vodacom's replyOfficial
12 Feb 2018, 12:57Dear Caron
As discussed, your query has been escalated to our Sales team for further assistance.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply12 Feb 2018, 12:57
Official
Dear Caron
As discussed, your query has been escalated to our Sales team for further assistance.
Have a pleasant day further!
Regards,
RJ
Best regards,