GJvR
Gerhard Janse van Rensburg
1 reviews | Active since Jan 2010
08 Dec 2017, 11:02
No Response
Good day, i have a Vodacom Data Contract ( ********** 650) that has expired over a year ago. Numerous requests to Vodacom`s Apparent Customer Care unit and a year later i am still being charged every month for a contract that i am not using. This Request was sent through 3 times in 2016 Ref nr 0035-SCR4 and this contract has still not been cancelled. 1st request was sent through on 6 June 2016, then again on 21 June 2016 and then again on 1 July 2016. I would like a full refund please on this contract that should have been cancelled a long time ago with interest. I have once again sent through this request on 01/12/2017, 05/12/2017 and on 08/12/2017. This is really Terrible Service.
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Vodacom's replyOfficial
08 Dec 2017, 11:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2017, 11:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
GJvR
Gerhard Janse van Rensburg's updateReviewer Update
13 Dec 2017, 12:36And still no feedback.....5 days later.
GJvR
Gerhard Janse van Rensburg's update13 Dec 2017, 12:36
Reviewer Update
And still no feedback.....5 days later.