AM
AJ M
1 reviews | Active since Apr 2009
25 Oct 2017, 09:52
NO RESPONSE
This is in reference to a review I wrote yesterday. I received what looks like an automated response from Vodacom that a consultant will contact me. This response looks exactly the same for all reviews regarding Vodacom. It has now been 24 hours and I have still not been contacted!
Official business reply
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards, Vodacom Consumer Website Team
This is not good enough Vodacom!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Oct 2017, 10:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2017, 10:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
AM
AJ M's updateReviewer Update
25 Oct 2017, 10:51Can anyone give me an indication what "in due course" means????????
AM
AJ M's update25 Oct 2017, 10:51
Reviewer Update
Can anyone give me an indication what "in due course" means????????