No response

After having my top up contract over a year,never knowing when i recieve my airtime i decided to monitor it. Im constantly connected to wifi but decided to monitor my data usage and airtime usage. The first week of the month come and went. . . no airtime. I decided to go to the store in the East Rand Mall and inquire. I went to the store where i app**** for my contract. After they pulled the contract we realized that the person capturing my details made an error...1 digit...long story short. I now have 2 numbers 1 digit apart rica'd on my name. And for a whole year someone(unknown) has been receiving and using my airtime. It strange as i had a sim swop done and you would think that they would pick that up then but nothing.I have come to the conclusion that nothing is going to be done as i have spoken to the store manager and he tried to assist me 3MONTHS ago. I solely rely on my number for business and its not viable for me to use the other number... And for a whole year i paid R200 for airtime i never received.

This matter is unacceptable! Seeing that this is their mistake not mine and i still need to pay every month otherwise in breach of contract and actions will be taken against me, but its perfectly okay for me to pay and be ignored.