no response

I have laid a complaint with Faz regarding my handset. He requested previous job numbers and I supp**** them. I even levied a follow up email trying to find out how he is going to help me resolve my query but I have had no response or feedback whatsoever. Can somebody from Vodacom kindly get me someone who will have the required dedication to resolve my enquiry and not someone who will disappear on me for days hoping my resolve would fall from the sky. I do not duck and dive every month when I have to pay my subscription but Vodacom is not forthcoming when they have to render the required service.