MP
Moira P

1 reviews | Active since May 2012

17 Apr 2015, 20:59

NO RESPONSE

After my last complain on Hello Peter regarding fradulent transactions on my account by Vodacom, I didn't respond to the feedback from Vodacom until the problem was sorted and now I know why - after receiving many promises from Bo at Vodacom I am still waiting for the promised refund - 5 months down the line. Tired of the lies and the lack of professionalism received. Not enough fingers to count the times I was promised by him to phone me and advise on the refund. The other 4 companies involved all acknowledged the ***** and promptly refunded me in October last year except Vodacom. Is there anyone at Vodacom that can please contact me and actually carry out what they say they will do. I'm not asking for any miracles, just my money back.

0
Replies (1)
Vodacom
Vodacom's reply18 Apr 2015, 08:14
Official
Hello moira57,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,