NO RESPONSE

After placing a complaint on here last week Wednesday the 8th April 2015 of how disgusted and unprofessional Vodacom in general is. I got ABSOLUTELY no response what so ever not even a phone call from their Head Office. I was there on Saturday the 11th April 2015 and was informed my software needed to be upgraded and that was done in store yet the phone was still blacklisted and then a reactivation form was sent to head office. no response up till now. my contact number is ***.I would like RESPONSE as soon as possible as that contract is fully paid off(the phone is mine),but in no use to me as it still REMAINS blacklisted!!