No response

I reported a network fault on the 27th Feb using the following link [URL Removed] I did not get a reference number. 2 weeks later I reported it again still with no reference number. I called customer care and was told they will get back to me within 24hours. I was not given a reference number and no one has got back to me to date. I constantly have no network access in my area and hence unable to use the internet. Sometimes calls are dropped and messages are not delivered.