No response

On tuesday the 7th of April I went to a vodacom dealership to apply 4 a contract, according to my consultant who helped me he had sent my papers through 9 times as I was there when he had called vodacom to ask what is the problem. Vodacom could not give him another fax number to send it to and he was told he cannot email it through. Its been almost a week now and I have not received any feedback or service from vodacom suppose to be \a leading"brand there service is terrible if they cannot service their customers why are they still running in South Africa they do not give us any service its pathetic!!!"""