GE
Geoffrey E

1 reviews | Active since Mar 2009

19 Jul 2017, 15:42

No response

<p>With regards to my previous complaint that I got a, as in one, response to, and nothing with my 3 replies to your response, what is going on???</p> <p>I get an sms to say you are deducting R752 off the refund, which would have been for this month end, and you will refund R898 within 3-5 working days, that was 8 working days ago. </p> <p>I asked if I will then be debited R501 end of this month, as that would mean you have taken money from me twice this month, pretty much back to where I started with the R1404 deduction??????????????</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Jul 2017, 15:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

GE
Geoffrey E's update24 Jul 2017, 19:57
Reviewer Update

Can someone sort this problem out?

What do I need to do to get this sorted????????????????