mV
michelle V

1 reviews | Active since May 2012

19 Jun 2017, 08:48

no response

<p>I have not had anyone contact me regarding my previous review and every time I contact vodacom call centre I receive no help at all from the rude call centre consultants. I need someone to contact me urgently as I want my 250MB back as it disappeared in 20 mintues after recharging. and no I did not use the data!</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Jun 2017, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

mV
michelle V's update21 Jun 2017, 09:33
Reviewer Update

Someone finally phoned me this morning. I was told I received feedback via SMS which I didn't. I have been called a **** by 3 of vodacoms employees.