No response

<p>Vodacom has an automated response with a standard message on these pages. Even though the message states that you will be contacted, it will not happen. I reported the non-responsive contact centre on 5 May on these pages without realising that the company called Vodacom is non-responsive. Does not warrant a 1 star rating.</p> <p> </p> <p>Unresponsive contact centre<br />I contacted the cancellatons contact centre on 17 April to cancel a contract after my Mom passed on. I received a cancellation quote and paid this on the same day via EFT. When I contacted them on 18 April, I was informed that the payment does not reflect on the account. When I contacted Vodacom on 21 April, I was told that the cancellation amount is incorrect and was promptly sent a new quote (more than double the original quote). Vodacom suggested that they will listen to the original recording and respond to me. Last week, I was told that the matter is still under investigation. Today, the supervisor told me that they gave the incorrect amount and acknowledged that she did not listen to the recording. I asked how long it would take to listen to the recording and was cut off.</p> <p><br /> May 5, 2017<br />2 weeks ago<br />Official business reply: <br />Dear Customer,<br />Thank you for making us aware of your complaint.<br />Kindly be advised that a consultant will make contact with you in due course to assist with your query.<br />***Please note*** Beware of phishing ****s.<br />Vodacom will not contact you via Whatsapp to request your personal details<br />Regards,<br />Vodacom Consumer Website Team</p> <p><br /> May 12, 2017<br />1 week ago<br />pieterz: <br />12 May, still waiting for the consultant to contact me and assist☹</p> <p><br /> May 15, 2017<br />1 week ago<br />pieterz: <br />15 May, still waiting for the consultant to contact me and assist</p>