NO RESPONSE

It's been a week since my report on hello peter and I have had no response from VODACOM REGARDING THE ACTIVATION OF MY SIM CARD... month end drawing closer and they are just going to debit my account without me having used the headset or the sim card. if nothing is being done by the end of today, will I then block them from debiting my account at month end and they will not be able to get the money just as I'm being ignored by them.