No response

In the beginning of October 2024 I contacted Vodacom after my brother passed away in order to transfer his Fibre line over to my mother's name, as he was living with her at the tiime.

Initially I was told over the phone that I would have to go in to a Vodacom shop. On doing so I spent about an hour with someone on the phone in the shop who told me that she had emailed the transferred papers to my email address.

About a week later the papers finally arrived on my deceased brother's email address (to which I luckily had access).

I completed the forms and sent them in to Vodacom with copies of my mother's ID, my brother's death certificate and ID and my mother's proof of income and bank account details.

A few days later my mother received an SMS saying that since we had not rep**** to the request that the request will be closed and that we would have to reapply. I again emailed and tried to phone Vodacom, but has since had no response.