No respons... No surprise

So it's been more then two weeks since my contract has been suspended because of a clerical error. It's been two weeks since I was told my accounts will be re-synchronised. Since then I have phoned the customer services on a daily basis and on a daily basis I have been told that my account is being processed and will be back to normal as soon as possible. Yet every time I phoned they were unable to tell me why it's taking such a long time and gave me the same story that they will phone me back as soon as they have any news... Still waiting for their call. Finally today I phoned again and was told that they logged my response in the wrong section and it will take another couple of days, I was also casually told that it's my responsibility to phone them on a daily basis so that they can temporarily synchronise my account!

During the last two weeks the only person that really tried to help me is Thato in accounts serviceable.

Im definitely changing to a different company when my contract is at an end. And I would advise anyone reading this to stay away from vodacom. Even if you do not have a problem with them at the moment, you will certainly have trouble in the future.