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Natalie B
1 reviews | Active since Nov 2010
06 Dec 2018, 15:17
NO RESPOND FROM VODACOM WILL NOT PAY THIS ACCOUNT
No response after they respond that a Consultant will call me and no notice of cancellation yet Good Day Vodacom up to know no Consultant called me and tomorrow is the 6 December then my 7 Days to cancel is over are you waiting for that and up to today 5 December 2018 no sms no mail to confirm the cancellation of the new TopUp and the old 3GIG for R149 I will not pay pro-rata per day after the 1 December 2018 for your mistake WONDERFUL RESPONSE Which year will you respond I will not pay this account because of Vodacom not responding
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Replies (2)
Vodacom's replyOfficial
06 Dec 2018, 16:08 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2018, 16:08
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Natalie B's updateReviewer Update
06 Dec 2018, 16:11WHEN THIS IS YOUR 3RD REPLY AND NO CONSULTANT CALLED ME YET
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Natalie B's update06 Dec 2018, 16:11
Reviewer Update
WHEN THIS IS YOUR 3RD REPLY AND NO CONSULTANT CALLED ME YET