EV
Elizabeth V

1 reviews | Active since Feb 2017

07 Feb 2017, 22:21

NO RESPOND FROM VODACOM

<p>I did send complain to you on Sunday. Monday 6 February Vodacom responded that they will contact me. It is now Tuesday 22h00 and I still wait to hear from them.</p>

0
Replies (3)
Vodacom
Vodacom's reply08 Feb 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Feb 2017, 12:05
Official

Good Day Mrs Elizabeth Veldman

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Vodacom Escalations Support

Best regards,

EV
Elizabeth V's update20 Feb 2017, 21:54
Reviewer Update

Still no response from Vodacom!!!!!!!!!!!!!!!!!!!!!! It is not acceptable.