NO RESPOND FROM VODACOM

<p>About two weeks ago I send in a review whereby I launched a complain to Vodacom where I was telephonically misled into a contract during November 2016. </p> <p> </p> <p>I did immediately cancel the contract and return their goods by RAM and Vodacom confirmed they received that. From end of December they start to deduct money for that contract from myaccount. During January I spoke to various people in the customer care, after sales, solutions and cancellations departments without any success.</p> <p>End of January another amount was deducted from my account and when I phoned in their was only promises.</p> <p> </p> <p>I sent the query to you people and followed it up because every time I receive a review that somebody from Vodacom will contact me. Sorry to say but no response from them. After I send again a review a lady phoned me last week and confirmed that the contract is cancelled at last and I will get my refund. It will be two weeks on Monday and I still wait for response. I did send in a review again on tuesday and received yesterday morning a review that somebody will contact me and it is now 17h00 on Thursday afternoon and nobody called me and still no refund. I am desperate. Such bad customer service from such a respectable company. I am shocked because I am a loyal customer since 2000 and now what must I say now? </p> <p> </p> <p>I just want my refund and that is it. Please assist me with this unpleasant experience?</p>