No respond at all

I phoned twice, mailed twice, no joy. They deduct monies, are quick to let you sign contracts without reading it as prescribed by legislation (CPB) but if you have a query no one do any action to solve the problems. I have 6 contracts, but pay for 7 contracts. Asked for copies of my contracts to enable me to investigate the matter, no one reply. If you try to phone, you just cant get through to any person who can assist you. I really am fed up with this poor service. If they do not even reply on this request, I will have no choice than to take it up with the Consumer Protector.