No responce from Vodacom on a ***** sim swop

After numerous attempts to get the information out of vodacom on a ********** sim i had no response, just reference numbers. This is on a corporate account and it was done to drain a bank account with Standard Bank. What is vodacom hiding? How can they allow dual sim activation without the necessary documentation they always request on business account. This is disgusting, the procedures and the service. Last reference number received: A2-6K29-FHN106. THIS HAS BEEN GOING ON FOR 2 WEEKS TO GET THE INFORMATION OUT OF THEM ON HOW AND WHO REQUESTED AND AUCTIONED THE DUAL SIM !!!!!!!!!!!!!!!!!!!!!!!!!!!!