mO
marthie O
1 reviews | Active since Aug 2018
24 Nov 2020, 14:51
no responce
I app**** for a cellphone contract with Vodacom on the iPhone 6 plus. All details was completed and I waited for Vodacom to call and confirm, if I qualified for the contract or not. Up till today I have not received a call from them, not even to say I was declined for what ever reason. Poor service, or they are not serious about business. Maybe I dodged a bullet.
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Replies (2)
Vodacom's replyOfficial
24 Nov 2020, 21:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 21:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mO
marthie O's updateReviewer Update
25 Nov 2020, 14:19Excuse me, what matter is resolved? Your service is very poor. Claiming that you have send me an message stating that I needed to supply document in order to process my contract. Show me this message? Vodacom is not serious about clients, nor doing business. Not even a phone call, just cancelled the application. Poor service
mO
marthie O's update25 Nov 2020, 14:19
Reviewer Update
Excuse me, what matter is resolved? Your service is very poor. Claiming that you have send me an message stating that I needed to supply document in order to process my contract. Show me this message? Vodacom is not serious about clients, nor doing business. Not even a phone call, just cancelled the application. Poor service