EE
Estelle E

1 reviews | Active since Mar 2009

01 Mar 2024, 11:50

No respect for their own contracts

I upgraded in 2023 and signed for a 24 month contract at R679 x 24 months. Now, not even a year later, I receive an email stating that its time for Vodacoms yearly increase. You keep me to a 24 month contract, yet you dont abide to your own contract, Vodacom! This sort of thing didnt happen before as a contract is binding, so why is this happening now??? Unacceptable!

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2024, 12:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team