EE
Estelle E
1 reviews | Active since Mar 2009
01 Mar 2024, 11:50
No respect for their own contracts
I upgraded in 2023 and signed for a 24 month contract at R679 x 24 months. Now, not even a year later, I receive an email stating that its time for Vodacoms yearly increase. You keep me to a 24 month contract, yet you dont abide to your own contract, Vodacom! This sort of thing didnt happen before as a contract is binding, so why is this happening now??? Unacceptable!
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Replies (1)Vodacom's replyOfficial
01 Mar 2024, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2024, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
