No respect for humanbeings, terrible series

Vodacom debit me every month as per normal during sometime last year they stopped for some reason Which I was unfortunately not aware of seeing as I know they debit me as per usual Suddenly around January 2025 I received a call telling me that I am in arrears, how i wondered seeing as I never missed a debit order all of a sudden now I am speaking to this lady basically demanding me to pay the outstanding amount they failed to debit I continously told the lady that I do not have that kind of money just like that out of the blues to pay something you guys did not debit and also failed to inform me that it was not going off I fractured my leg the other day so today I went to a doctor to get some help As soon as I was done with the doctor it was now time to leave I found that all of a sudden my phone was not working and that vodacom suspended my account without warning I had no way of calling anyone to help me get home I had to further use my injured leg to walk quite a distance luckily a person drived by and decided to help by the time I got home my foot was damaged even further and I was deeply in pain by the inconvenience Vodacom caused