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Suni P

1 reviews | Active since Apr 2011

31 May 2025, 20:19

NO RESOLVE TO MY QUERY

Disappointed!!!! EXORBITANT BILL!!!! I received my last statement on 9 April 2025, always checked my balance on my vodacom app, and amount due was R606 thereabouts.

I paid the amount, now I have a bill for R1321!!!! How did that double?????? Unhappy customer

I wrote the above on 14 May 2025 and 20 May 2025, and again on 31 May 2025, to date no one called to assist with my huge bill!!!

We get promises to call but sadly no one has called. I have only paid R500 towards my bill. Vodacom has refused to assist me!! Disappointed but they do not care for low end customers, service delivery disgusting !!

0
Replies (3)
Vodacom
Vodacom's reply01 Jun 2025, 09:34
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
SP
Suni P's update04 Jun 2025, 13:11
Reviewer Update
I am being unfairly treated and this is not on! we pay our bills and when we ask for investigation into why our account is so high, Vodacom ignores us!! I have had no calls from 14 May 2025 to resolve my account yet I am now being HARASSED to pay the balance...Yes I paid R500 out of a R1330 bill that I am asked to pay!!!!

No calls no action immediate stance to resolve! disgusting!!!
SP
Suni P's update05 Jun 2025, 12:44
Reviewer Update
No one calls yet I see you closed my query