HB
Heimeri B
1 reviews | Active since Jun 2015
21 Dec 2021, 12:31
NO RESOLVE OF PROBLEM - 3 WEEKS
3 weeks and no resolve! SR*** One week ago I called - my 3rd call regarding my slow speed and connectivity issues. Spoke 2 Pearl Banangile that referred me to a manager: Kenith Vanana. He asked me to give him a chance 2 resolve my issues. Well it is a week later - I call again today and Nikita said her manager ; DENVIR will call me. Now 3 hours later. 3 WEEKS AND NOBODY HELPS ME. Why do you call it customer care if we are not helped after 3 Weeks!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Dec 2021, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2021, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HB
Heimeri B's updateReviewer Update
27 Dec 2021, 12:34So I was contacted not by a manager.....still waiting.....the speed was fixed and worked for 2 days. NO TECNITION YET!!!!
BACK 2 SQUARE 1!!!!! Paying for 100mbps but only getting 20-30!!!
BACK 2 SQUARE 1!!!!! Paying for 100mbps but only getting 20-30!!!
HB
Heimeri B's update27 Dec 2021, 12:34
Reviewer Update
So I was contacted not by a manager.....still waiting.....the speed was fixed and worked for 2 days. NO TECNITION YET!!!!
BACK 2 SQUARE 1!!!!! Paying for 100mbps but only getting 20-30!!!
BACK 2 SQUARE 1!!!!! Paying for 100mbps but only getting 20-30!!!