NO RESOLUTION TO QUERY FOR 5 MONTHS - CASE ***

My case ***4 has still not been resolved 5 months later!!<br> <br> I did get smses saying that someone did try to get hold of me, & that I should contact the call centre to follow up.<br> Upon contacting the call centre, they said they don't know the details of my case and cannot help me, they will get someone from technical to contact me. Still to this date I have not spoken to a single person in the technical area and my case has been subsequently closed.<br> <br> I spoke to Ilse on 17/12/2015 regarding they matter and she said she would reopen the case and get someone to call me, no one has called me to date. Called again today and had Wandile put down on me or signal was lost.<br> <br> Below was my original query:<br> <br> Where do I start with what I can only describe as thievery in my opinion.<br> <br> 1. I have been charged /- R900 for bundles that were not even activated. Which subsequently meant I have been charged out of bundle rates.<br> <br> 2. I should not have been charged out of bundle rates due to the 2 points above. These costs amount to R1696.42.<br> <br> 3. The call centre has not called me within the advised 2-48hr period to advise me of the progress of my query.<br> The poor service is disgraceful.<br>