RD
Riaan D
1 reviews | Active since Jul 2016
16 Oct 2020, 16:21
No resolution to problem
Fibre connection off for a week. Reported and no resolution for 3 days. Contact persons not giving feedback as promised twice already.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Oct 2020, 09:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2020, 09:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Oct 2020, 07:25Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your fibre service has been restored. Should you require further assistance, kindly contact our Fibre support team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your fibre service has been restored. Should you require further assistance, kindly contact our Fibre support team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2020, 07:25
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your fibre service has been restored. Should you require further assistance, kindly contact our Fibre support team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your fibre service has been restored. Should you require further assistance, kindly contact our Fibre support team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,