No resolution to complaint logged a week ago

<p>Re: 1- ********** ********** </p> <p> </p> <p>I bought 2 data bundles last Thursday and both were not activated. I then received an sms saying that R600 has been added to my bll.</p> <p> </p> <p>I did what was needed to be done as the client. I purchased 2 data bundles ( 250MB and 1G). It is not my fault that this was not activated from Vodacom. To date I have not received any feedback regarding this query.</p> <p> </p> <p>I request that I be refunded the additional amounts that I have been charged due to Vodacoms fault.</p>