No Resolution to a query but closed as Resolved. Pathetic Service

This is a review upon a review that was not resolved, even though Vodacom has responded saying that my account is not in arrears and the amount has been credited i am still receiving daily sms to tell me to make payment arrangements on my arrears, this is now becoming irritating and frustrating, secondly in my initial query which had two parts to it and it seems that neither has been resolved (number one i am still receiving sms to say i am in areas and the second part was that i app**** for a contract and was told that i was declined due a note made on the system saying i am in default with my payment) can this useless Company Vodacom get their internal issues sored out and get a proper understanding of TCF.