No resolution since 29 August 2016

I first wrote on Hello Peter in August 2016 to complain about an ******* debit order that Vodacom was debiting from my account (https://www.hellopeter.com/vodacom/reviews/r699-for-an-unwanted-200-mb-contract- ********** ) , this was responded to by Lesley Abels from vodacom who just wanted to shoosh me but no further action was taken. Fast forward to 2017, they had handed my account over to creditors who were hounding me with emails, SMSes and phone calls (even at work) requesting that I pay an outstanding balance of +- R24,000. This resulted in my credit score being compromised, I wrote to Hello Peter again and there was absolutely NO resolution from Vodacom. I then got a police affidavit which I emailed to their customer service showing the ******* amounts that Vodacom was debiting from my account and still no response. I investigated this by calling their call centre in November / December this year and ONE dedicated consultant by the name of Dineo (REF: ********** ) took interest and we discovered that there was another account that was opened in Menlyln mall by a Vodacom staff member using an ID that's not mine, she sent me the ********** contract which was for an iPhone which was taken out in June 2014, obviously Vodacom staff were in on this because EVERYONE knows that when taking out a new contract, one has to FICA and RICA by showing proof of employment as well as proof of banking statements. Now that I had a clear story and a sequence of events, I sent a long email on 05th December detailing the events to their ***** dispute division inquiring as to HOW they allowed this contract to be signed up if the person did NOT have my banking statements, proof of residence - note that I'm a Cape Town residence and I've NEVER set foot in Menyln mall, I'm still waiting for a response from Vodacom. Everytime I call, I get told that my query will be resolved in 7 - 14 working days, from the 05th December there's been a LOT of 7 - 14 working days in between. The one thing that Vodacom did correctly was send me an email response on the 14th December 2017 by Randall which reads "We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Kindly note that we have withdrawn the account from the DCA(Debt Collectors) and your payment profile update request was sent to the credit bureuas. They have 7 working days to respond.

Regards Randall"

I then asked the ***** dispute department for feedback on the case (EC-0C79-3J6MYA ********** 225) and no response was received .

I then phoned in December and spoke to another colleague of Dineo, by the name of Selloane who escalated this to the billing department for reimbur*****t of the total amount BUT (wait for this) Vodacom only returned R699 which was the monthly contract amount and NOT the total amount which Vodacom is owing to me. Every time I call, I'm told to wait for 7 - 14 working days, no accountability and no response as to HOW Vodacom allowed their staff member to take out a ********** contract without proof of income, banking statements nor proof of residence. When will Vodacom reimburse me the total amount that they owe to me? How long does 7 - 14 working days take in Vodacom years? Did they deal with their ******** staff member and ******** billing department?