No resolution on email not working
Still no resolution to my query about false advertising of value add services like email. Service staff called me about 3 days after the initial complaint and mentioned that the matter was escalated. It's now more than a week later and not even a call to indicate if it's resolved or not.
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Vodacom's replyOfficial
15 May 2020, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2020, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team