No resolution from Vodacom what soever!!! Fiber off for 2 weeks!!

Vodacom Fiber and customer service is the POOREST! We have been down on Fiber for 2 WEEKS! I keep on calling and all that they say is that they will put pressure. Pressure hasn't been working and nothing is getting resolved!! They stopped giving me reference numbers as I keep on calling and they say it's duplicating the work. Well then sort it out! I then said I want to cancel and that I am not going to pay for a service I am not getting. They then sent me a quotation for cancelling which i need to sign. An invoice! For what!? I am not cancelling within 6 months and the installation was for free and it is a month to month contract. I phoned again to find out why I am getting an invoice, yet again, no one contacted me back to explain this. I am not surprised really, given the service received from Vodacom anyway. They are also saying a technician will come see me, still nothing. And apparently the technician was trying to get hold of me the whole day on Friday 18th, yet, I have 1 missed call and no voice message. This is ridiculous! No one is doing anything about it. In the meantime, we are sitting without Fiber since the 08th of September!!!! I called again today and now apparently the ticket is with MetroFibre - who will contact me in an hour since they have an outage.