No resolution for ********** account.

Dear Vodacom:

I currently have a ********** account linked to my name. The first debit went off 23 May 2019, and I've since contacted your company several times with no resolution. (Called all the necessary departments, mailed the ***** division, Ref No EC-1R66-1F4KYO, been in-store multiple times)

Last month I've received an invoice and statement for R1500, and this month for R19575.

It is almost two months later and no resolution. This account, which includes an I-phone, internet package and insurance, was opened in Musgrave. How does this slip through the cracks? how did your employee obtain my necessary documents to open this account? I desperately need to upgrade my current device, which I can't do until this is resolved. Why is this taking so long? Since you can't respond to emails, maybe social media is your preferred platform.