1 reviews | Active since Dec 2013
No resolution after 5 weeks, account on R30 000.00
This is the 4th Hellopeter review on this same issue and still no resolution. 5 extra sims was **********ly opened on my account, the sims are now all closed but I am being charged a "early cancellation fee" bringing my account up to R30 000.00+ MY LINE WILL BE SUSPENDED IF I DO NO PAY TODAY. STILL NO CONTACT FROM THE ***** DEPARTMENT, NO CONTACT FROM VODACOM EVEN, I BET THEY WILL LEAVE THE SAME STANDARD SAD RESPONSE LIKE THEY DO TO ALL THESE REVIEWS, NOT EVEN AN EMAIL. STILL NO RESOLUTION. PATHETIC.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day Stefan,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day Stefan,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian