No reporting platform for poor network

My complaint is more about the reporting of poor network: Vodacom does say they do have a platform to report poor network, but that is not true. When one experiences poor network, Vodacom says you should call the number 082135 (or 135 on Vodacom phone line). That platform is more about a person failing to connect to the internet on their particular number / gadget. When one calls that number, it's more about your number or account, as opposed to generally poor network. Even that very platform, when you call it takes you to voice answering machine, which then gives the various option / menu, but it does not lead a number / office / platform to report poor network when it occurs. This situation creates a lot of frustration on the User. I, really, do believe Vodacom can set it up for the ease of reporting, and getting such an issue resolved.