NO REPONSE FROM VODACOM

Vodacom accpeted breach of contract ,after a year, when complaint was lodged with the ombudsman. Ms Peters ( Executive Client Liaison Officer -Vodacom) called on the 08th of April 2015, confirming the breach and that my contract will be cancelled as of immediate effect and I will be re-imbursed R2368 (excl Vat), However I still need to call to make my number pre-paid. 15 April 2015 Vodcom send a sms notification of credit note - but to date no payment. Automatic canellation was set for the 08th of May 2015 on the system apparently, tried to cancel contract before the 08th unsuccessful. Tried to cancel contract on the 08th May 2015, unsuccessful, consultants cannot seem to help me and now as they are not senior enough???Ms Peters seemed to have gone AWOL?, has I have sent numerous emails, tried calling and requested the assistance of Ombudsman again? And WOW still nothing. All I want is to get rid of Vodacom.