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Caroline K
1 reviews | Active since Jul 2020
19 Jul 2020, 14:00
NO REPLY TO CANCEL DECEASED PERSON'S CONTRACT
I have sent 3 emails to the Vodacom Deceased email address, the first being on 7/07/20, in order to cancel a deceased person's contract ***). All required paperwork was attached and the automated reply states that I should expect a response in 24-48 working hours. It has been 12 days!!!!!!!! I am assuming they mean I will still get a response in 2020, because I have not received ANY response whatsoever. I am totally fed up, as I bet they don't want to cancel it until it runs over to bill me for the next month. The complete lack of response is totally unacceptable.
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Replies (2)
Vodacom's replyOfficial
19 Jul 2020, 15:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jul 2020, 15:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Caroline K's updateReviewer Update
23 Jul 2020, 09:20I received a call 2 days ago from a very helpful gentleman, responding to my HP complaint, assuring me that Vodacom's legal team would follow up with me very soon. I am STILL waiting for a call from them. The pathetic service continues..... I am disappointed and absolutely livid.
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Caroline K's update23 Jul 2020, 09:20
Reviewer Update
I received a call 2 days ago from a very helpful gentleman, responding to my HP complaint, assuring me that Vodacom's legal team would follow up with me very soon. I am STILL waiting for a call from them. The pathetic service continues..... I am disappointed and absolutely livid.