NO REPLY ON COMPLAINTS

A FEW DAYS AFTER I RECEIVED THE NEW XPERIA Z5 VODACOM PLACED ADS THAT YOU GET A D-LINK SPEAKER OR A WIRELESS CHARGING DOCK OR HEADPHONES FREE WITH THE PHONE. WHY DON'T YOU ALSO GIVE THESE GIFTS TO YOUR CUSTOMERS THAT YOU DON'T HAVE TO BEG OR ADVERTISE FOR TO BUY THE PHONE. THIS IS REALLY MESSED UP. LOOK AFTER YOUR EXISTING LOYAL CUSTOMERS WHO WILL PAY A LOT OF MONEY FOR A PRODUCT EVEN BEFORE THE PROMOTIONS START, NOT JUST NEW CUSTOMERS. I HAVE SENT A COMPLAINT E-MAIL TO VODACOM ON 10/11/2015, BUT NO REPLY UP TO TODAY 26/11/2015.