JW
JOHAN W
1 reviews | Active since Apr 2021
19 Mar 2024, 12:54
NO - Reply / NO - Answer / No Nothing
Good day, Could someone please assist by getting back to us? I have tried to get hold of Sabekazi Olayi, Vodacom (External) Vconector - for quit some time - e-mails / phone calls - no reply no answers no call backs - Lerato tried to assist but nothing came from that - not sure how the system works and if it is only Sabekazi that can deal with our issue but PLEASE can anyone please contact us????
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Mar 2024, 13:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Mar 2024, 13:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JW
JOHAN W's updateReviewer Update
09 Apr 2024, 08:17Good day
So this is now the 9th of April.... I don't have words.... we are still struggling nothing seems to be done - phoned *** this morning and according to the agent the issue is resolved with ticket closed as the tech was at the premises and the client signed off.... I'm the contact person.... I'm still sitting with the broken Router.... I'm still waiting on the Router swap out.... I'm still not being helped and Nelson Chauke phoning me, confirming that he need to check something will phone you back and no return calls - really not very professional, but then again can't say that Vodacom is for client service - more all nice talk and when it comes to after sales then you are just a number..
I would appreciate it if we can resolve this issue today!
So this is now the 9th of April.... I don't have words.... we are still struggling nothing seems to be done - phoned *** this morning and according to the agent the issue is resolved with ticket closed as the tech was at the premises and the client signed off.... I'm the contact person.... I'm still sitting with the broken Router.... I'm still waiting on the Router swap out.... I'm still not being helped and Nelson Chauke phoning me, confirming that he need to check something will phone you back and no return calls - really not very professional, but then again can't say that Vodacom is for client service - more all nice talk and when it comes to after sales then you are just a number..
I would appreciate it if we can resolve this issue today!
JW
JOHAN W's update09 Apr 2024, 08:17
Reviewer Update
Good day
So this is now the 9th of April.... I don't have words.... we are still struggling nothing seems to be done - phoned *** this morning and according to the agent the issue is resolved with ticket closed as the tech was at the premises and the client signed off.... I'm the contact person.... I'm still sitting with the broken Router.... I'm still waiting on the Router swap out.... I'm still not being helped and Nelson Chauke phoning me, confirming that he need to check something will phone you back and no return calls - really not very professional, but then again can't say that Vodacom is for client service - more all nice talk and when it comes to after sales then you are just a number..
I would appreciate it if we can resolve this issue today!
So this is now the 9th of April.... I don't have words.... we are still struggling nothing seems to be done - phoned *** this morning and according to the agent the issue is resolved with ticket closed as the tech was at the premises and the client signed off.... I'm the contact person.... I'm still sitting with the broken Router.... I'm still waiting on the Router swap out.... I'm still not being helped and Nelson Chauke phoning me, confirming that he need to check something will phone you back and no return calls - really not very professional, but then again can't say that Vodacom is for client service - more all nice talk and when it comes to after sales then you are just a number..
I would appreciate it if we can resolve this issue today!