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Tinus S

1 reviews | Active since Sept 2013

10 May 2016, 12:03

No reply from Vodacom even after 5 emails over 2 months

<p>I am close to an upgrade but at this moment I am thinking about moving my service provider as the website keeps failing to log me in. How am I supposed to plan when I cannot even see when I can upgrade (I also refuse to phone you as those calls go to two hours without getting anything resolved). I have reported this to Vodacom 5 times on their website without a single reply. Keep this up and I will switch to a more competent network. I feel like I am wasting my time even posting this.</p>

0
Replies (3)
Vodacom
Vodacom's reply10 May 2016, 12:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

TS
Tinus S's update25 May 2016, 09:48
Reviewer Update
And again just as I have said in my review above, I have wasted my time posting on Hellopeter as nothing at all was done about this. Not a phone call or anything. Utterly useless network. Will be switching as soon as my contract ends in two months.
TS
Tinus S's update25 May 2016, 09:49
Reviewer Update
And again just as I have said in my review above, I have wasted my time posting on Hellopeter as nothing at all was done about this. Not a phone call or anything. Utterly useless network. Will be switching as soon as my contract ends in two months.