No reply from ***** department - poor service - contract created without my consent.

Hi Vodacom, I have been trying to resolve a contract that was approved on my name without my consent. Since July 2021 I have been trying to get this resolved with minimal feedback from Vodacom. Messages and Emails are ignored. Again no reply on emails or comments left on Hellopeter, the lack of service is astonishing, the fact you can debit an account for a contract I didn't sign for should be *******, and no reply from ***** department.

I never received the notice as mentioned. How can this not be ***** - I never approved the contract and never signed for the contract so how can I be liable for a contract I didn't approve, give consent, or sign for? How can Vodacom process a Contract where the owner doesn't sign or give consent or approve the contract?

Can Vodacom show that I signed for this contract? If so I can then agree to the charges, but no one at Vodacom supplies feedback or any support.

The number might belong to me but the contract that was signed up in a different province from that I reside was never approved by myself the account holder. How can a Vodacom staff approve a new contract without a signature or approval from the account holder? The salesperson must have known this and proceeded to supply contact to a person knowing a signature is needed, please provide proof that I signed and approved this contract, the salesperson proceeded and claims sales commission without a valid contract in place, this is my dispute. I never agreed or approved the contract for this number. The number can remain on my account but the contract should be removed. How can Vodacom allow someone to sign up for a contract without the account owner's consent, signature, or approval?

The Salesperson should be held liable for this, Vodacom has confirmed there is no signature on the contract however they want to still claim I am liable? The Salesperson should be liable as how can they process a contract claim commission without the owner's approval?