JA
Justin A
1 reviews | Active since Nov 2021
03 Nov 2021, 15:50
No reply from ***** department - poor service - contract created without my consent.
No reply from the ***** department. I filed and completed a dispute with regards to a contract that was added to my account without my content, I have been billed for this contract for nearly a year now, if I refuse to pay I get blacklisted.
The ***** department has not responded to my emails in more than 3 months now. They confirmed they are investigating and would get back to me in 2 weeks, 3 months later no reply and I am still paying for an extra contract of over R1000 per month which I did not sign for and did not approve, yet Vodacom takes the money off my account and cannot provide any answers to how I can resolve the issue, poor support from all department and the. ***** department has no contact number. Very poor service from a loyal client of over 16 years.
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Replies (3)
Vodacom's replyOfficial
04 Nov 2021, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2021, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JA
Justin A's updateReviewer Update
11 Nov 2021, 11:18Hi Vodacom, again no reply on emails or comments left on Hellopeter, the lack of service is astonishing, the fact you can debit an account for a contract I didn't sign for should be *******, and no reply from ***** department.
I never received the notice as mentioned. How can this not be ***** - I never approved the contract and never signed for the contract so how can I be liable for a contract I didn't approve, give consent, or sign for - this is *****! The number might belong to me but the contract that was signed up in a different province from that I reside was never approved by myself the account holder. How can a Vodacom staff approve a new contract without a signature or approval from the account holder? The salesperson must have known this and proceeded to supply contact to a person knowing a signature is needed, please provide proof that I signed and approved this contract, the salesperson proceeded and claims sales commission without a valid contract in place, this is my dispute. I never agreed or approved the contract for this number. The number can remain on my account but the contract should be removed. How canVodacom allows someone to sign up for a contract without the account owner's consent, signature, or approval?
I never received the notice as mentioned. How can this not be ***** - I never approved the contract and never signed for the contract so how can I be liable for a contract I didn't approve, give consent, or sign for - this is *****! The number might belong to me but the contract that was signed up in a different province from that I reside was never approved by myself the account holder. How can a Vodacom staff approve a new contract without a signature or approval from the account holder? The salesperson must have known this and proceeded to supply contact to a person knowing a signature is needed, please provide proof that I signed and approved this contract, the salesperson proceeded and claims sales commission without a valid contract in place, this is my dispute. I never agreed or approved the contract for this number. The number can remain on my account but the contract should be removed. How canVodacom allows someone to sign up for a contract without the account owner's consent, signature, or approval?
JA
Justin A's update11 Nov 2021, 11:18
Reviewer Update
Hi Vodacom, again no reply on emails or comments left on Hellopeter, the lack of service is astonishing, the fact you can debit an account for a contract I didn't sign for should be *******, and no reply from ***** department.
I never received the notice as mentioned. How can this not be ***** - I never approved the contract and never signed for the contract so how can I be liable for a contract I didn't approve, give consent, or sign for - this is *****! The number might belong to me but the contract that was signed up in a different province from that I reside was never approved by myself the account holder. How can a Vodacom staff approve a new contract without a signature or approval from the account holder? The salesperson must have known this and proceeded to supply contact to a person knowing a signature is needed, please provide proof that I signed and approved this contract, the salesperson proceeded and claims sales commission without a valid contract in place, this is my dispute. I never agreed or approved the contract for this number. The number can remain on my account but the contract should be removed. How canVodacom allows someone to sign up for a contract without the account owner's consent, signature, or approval?
I never received the notice as mentioned. How can this not be ***** - I never approved the contract and never signed for the contract so how can I be liable for a contract I didn't approve, give consent, or sign for - this is *****! The number might belong to me but the contract that was signed up in a different province from that I reside was never approved by myself the account holder. How can a Vodacom staff approve a new contract without a signature or approval from the account holder? The salesperson must have known this and proceeded to supply contact to a person knowing a signature is needed, please provide proof that I signed and approved this contract, the salesperson proceeded and claims sales commission without a valid contract in place, this is my dispute. I never agreed or approved the contract for this number. The number can remain on my account but the contract should be removed. How canVodacom allows someone to sign up for a contract without the account owner's consent, signature, or approval?
JA
Justin A's updateReviewer Update
22 Nov 2021, 15:05Hi Vodacom, again no reply on emails or comments left on Hellopeter, the lack of service is astonishing, the fact you can debit an account for a contract I didn't sign for should be *******, and no reply from ***** department.
I never received the notice as mentioned. How can this not be ***** - I never approved the contract and never signed for the contract so how can I be liable for a contract I didn't approve, give consent, or sign for - this is *****! The number might belong to me but the contract that was signed up in a different province from that I reside was never approved by myself the account holder. How can a Vodacom staff approve a new contract without a signature or approval from the account holder? The salesperson must have known this and proceeded to supply contact to a person knowing a signature is needed, please provide proof that I signed and approved this contract, the salesperson proceeded and claims sales commission without a valid contract in place, this is my dispute. I never agreed or approved the contract for this number. The number can remain on my account but the contract should be removed. How can Vodacom allow someone to sign up for a contract without the account owner's consent, signature, or approval?
I never received the notice as mentioned. How can this not be ***** - I never approved the contract and never signed for the contract so how can I be liable for a contract I didn't approve, give consent, or sign for - this is *****! The number might belong to me but the contract that was signed up in a different province from that I reside was never approved by myself the account holder. How can a Vodacom staff approve a new contract without a signature or approval from the account holder? The salesperson must have known this and proceeded to supply contact to a person knowing a signature is needed, please provide proof that I signed and approved this contract, the salesperson proceeded and claims sales commission without a valid contract in place, this is my dispute. I never agreed or approved the contract for this number. The number can remain on my account but the contract should be removed. How can Vodacom allow someone to sign up for a contract without the account owner's consent, signature, or approval?
JA
Justin A's update22 Nov 2021, 15:05
Reviewer Update
Hi Vodacom, again no reply on emails or comments left on Hellopeter, the lack of service is astonishing, the fact you can debit an account for a contract I didn't sign for should be *******, and no reply from ***** department.
I never received the notice as mentioned. How can this not be ***** - I never approved the contract and never signed for the contract so how can I be liable for a contract I didn't approve, give consent, or sign for - this is *****! The number might belong to me but the contract that was signed up in a different province from that I reside was never approved by myself the account holder. How can a Vodacom staff approve a new contract without a signature or approval from the account holder? The salesperson must have known this and proceeded to supply contact to a person knowing a signature is needed, please provide proof that I signed and approved this contract, the salesperson proceeded and claims sales commission without a valid contract in place, this is my dispute. I never agreed or approved the contract for this number. The number can remain on my account but the contract should be removed. How can Vodacom allow someone to sign up for a contract without the account owner's consent, signature, or approval?
I never received the notice as mentioned. How can this not be ***** - I never approved the contract and never signed for the contract so how can I be liable for a contract I didn't approve, give consent, or sign for - this is *****! The number might belong to me but the contract that was signed up in a different province from that I reside was never approved by myself the account holder. How can a Vodacom staff approve a new contract without a signature or approval from the account holder? The salesperson must have known this and proceeded to supply contact to a person knowing a signature is needed, please provide proof that I signed and approved this contract, the salesperson proceeded and claims sales commission without a valid contract in place, this is my dispute. I never agreed or approved the contract for this number. The number can remain on my account but the contract should be removed. How can Vodacom allow someone to sign up for a contract without the account owner's consent, signature, or approval?