AB
Abdurragiem B
1 reviews | Active since Apr 2011
27 May 2024, 08:53
No Reply from chat
I was on an online chat with Phindile Precious & Zihle Patience. I asked whether *132*027# is a Vodacom USSD. I waited for at least 15 minutes and they have not answered. Is this the type of service Vodacom offers that clients must wait for an answer.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
27 May 2024, 10:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 May 2024, 10:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
AB
Abdurragiem B's updateReviewer Update
27 May 2024, 10:57Thank you to the consultant who contacted me regarding my complaint. This is the type of service clients appreciate.
AB
Abdurragiem B's update27 May 2024, 10:57
Reviewer Update
Thank you to the consultant who contacted me regarding my complaint. This is the type of service clients appreciate.
Vodacom's replyOfficial
27 May 2024, 10:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have provided the relevant information via sms. Regards Consumer Website Team
Best regards,
Vodacom's reply27 May 2024, 10:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have provided the relevant information via sms. Regards Consumer Website Team
Best regards,
AB
Abdurragiem B's updateReviewer Update
28 May 2024, 08:16I connected with Poobathy today. I asked her about the 2 USSD strings. No answer and I was waiting for for than 5 minutes. Please provide this consultant and the above mentioned consultants with disciplinary action and extensive training in CLIENT SERVICES!!!
AB
Abdurragiem B's update28 May 2024, 08:16
Reviewer Update
I connected with Poobathy today. I asked her about the 2 USSD strings. No answer and I was waiting for for than 5 minutes. Please provide this consultant and the above mentioned consultants with disciplinary action and extensive training in CLIENT SERVICES!!!
AB
Abdurragiem B's updateReviewer Update
30 May 2024, 08:34Zinhle Patience is UNWILLING to assist clients with their queries. I requested for an email address for her manager, which she refused. She cut the call, which is a sign of POOR, PATHETIC SERVICE, from her side. She needs to be taken for Disciplinary Action and Extensive Training in CUSTOMER SERVICES!
AB
Abdurragiem B's update30 May 2024, 08:34
Reviewer Update
Zinhle Patience is UNWILLING to assist clients with their queries. I requested for an email address for her manager, which she refused. She cut the call, which is a sign of POOR, PATHETIC SERVICE, from her side. She needs to be taken for Disciplinary Action and Extensive Training in CUSTOMER SERVICES!