NO REPLY FROM *** 7DAYS ALREADY

its been 7 days and still Vodacom would not contact me as my account was paid twice and I've sent emails to *** no reply customer care as well it says on their email a consultant will get back to you within 24 hours its been 7days later wow I'm so fed up on having this contact with them my bank account now sits in a credit with the bank keep on phoning I spoke to 3-4 different consultants which all say sent email of proof of payment all was done 1 consultant said she did put an request to reimburse my money still nothing it takes 3 days to clear but still nothing 7days later really need help so fed up of this Vodacom can only take take all data and airtime goes from our phones like its not even funny