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I have emailed vodacom customer care on two occasions and they have not the decency to reply to my emails. I then phoned customer care and asked them why they do not respond to my emails. they asked if they can help me. i told them what the problem was and they started rattling of what I must what I must do. I asked them rather to whats app or sms me the details which they assured me they will do. after any call to the customer care centre they ask one to rate their service which I did not do because I wanted to see if they did send me any messages. Needless to say I never got any promised message from customer care so it was just as well I did not rate them then.