NO REPLY AND NO FEEDBACK REGARDING OVERCHARGED ACCOUNT

Ref ***

We received a call from vodacom consultant asking to upgrade the account cause the current plan that we are on will be discontinued. We have not agreed to any upgrades on the account just to have a shock and the end of the month with the account summary being twice as much as what we normally pay

That said ... We contacted vodacom and spoke to *** who managed to mitigrate the account and we are now back to paying rate after paying the account for 2 months

We are now waiting sinch Feb to find out what is happening with the credit on the account as we paid the account for 2 months with the high value, when we asked if we can reverse debit orders we were told not to do so as account will be credited and till today no feedback, no email , no call

This is bad bad bad service, how can vodacom mislead a customer like this and make you pay such a high value of R4000 a month for 2 months and then just leave it to be. We are very much disgusted in the service and cant wait for all the contracts to end cause we will not have any more business with vodacom

WE FEEL TERRIBLY ABUSED AS VODACOM CUSTOMERS