no reply

I phoned the billing department, and asked for them to add the per second billing to my account. I have not yet received any billing and my account is R2-300 more than any other month and when you call them all that you hear is please wait for the next avaliable oppirator which never came in te 20min of me holding that is really bad! I dont have the time to be on the phone the whole ?ay and it rwally makes me so angry you pay a hell of a lot every month and no service delivery it os so dissapointing