RB
Roy B
1 reviews | Active since Jan 2018
25 Jan 2018, 15:10
NO REPLY
I have had my one, previously expired date contract, renewed without my permission. After the contract lapsed I continued on a month to month basis for some time. While busy with another account query at Vodacom I was told that my data contract had been renewed for a further 2 yrs. I have emailed Vodacom an affidavit 3 times asking them to please give me proof of who authorised the renewal, but have not received a single communication from them
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jan 2018, 16:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2018, 16:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jan 2018, 11:19Good day Roy ,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply30 Jan 2018, 11:19
Official
Good day Roy ,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,