No replacement of damage phone

Good morning Sir/madam<br> <br> My name is Jacobus martinus Volschenk<br> <br> I have a complaint against Vodacom.<br> <br> I am a customer of Vodacom for the past 20 years and have several contracts at Vodacom<br> <br> I took out a contract in Oct 2014 on a Vodafone Smart 4 power phone. Serial no: IMEI *** with a 24 month warrantee. Sim card no: ***<br> <br> The phone broke in December 2015 and took it in to Vodacom shop in Wonderpark. There they told me that there system was of and had to take it in to a Vodacom shop in town. I done that and they told me that the phone cannot be fixed. But do not want to replace the phone. The problem with the phone is its card--it types by itself. I still have to pay now the rest of the contract--that is a problem.<br> <br> I also took out a new contract because am on standby and need phone.<br> <br> Please help with this matter.<br> <br> Thanks<br> <br> Martin<br> <br> ***